Software programs can be used automate manual processes, streamline processes, or provide a better customer experience. They can also help businesses cut down on human error, improve profits, and save money. Choosing the right business software isn’t easy with the many options available.

Small and medium-sized businesses (SMBs) can use free and low-cost alternatives to business suites that are branded such as LibreOffice and Google Docs. These suites usually comprise accounting office productivity, project management, and communication systems. For larger companies there are enterprise resource planning (ERP) solutions that offer more advanced features such as inventory management and global reporting.

Customer support tools like live chats and co-browsing enable companies to address customer issues faster which leads to higher levels of satisfaction and retention. Some of these tools, like Help Scout and Zendesk are combined with other apps to give a better customer experience.

Plutio is a contract management program that helps companies track ongoing projects. It does this by aggregating relevant information into one screen, making it easy to look over and access. Users can, for example, view project progress in one glance, billable hours and invoices in one glance.

As customers of today are seeking customized products and services, companies must adapt their marketing strategies. This can be achieved with customer relationship management (CRM) tools that monitor customers’ online behaviour which allows businesses to better understand their needs and provide personalized products. These tools can be used to study trends in sales and market conditions.

discover this